Anthropic uses AI to dodge customer complaints. A new law may force a change

A ai pulse story from California, reported by SF Standard.

AI Pulse · California · October 15, 2026

From SF Standard

One customer spent weeks talking to an AI agent to resolve a Claude billing error that overcharged him by $3,500.

Reported by SF Standard, October 15, 2026. Read the full story at SF Standard →

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